FAQ
What is the Jeans for Genes shop?
The Jeans for Genes shop is an online store supporting Children's Medical Research Institute (CMRI). All proceeds fund research to find cures for children with birth defects and genetic diseases.
How much of my purchase goes to CMRI?
82 cents from every dollar CMRI makes in profit from the sale of items goes to research.
How can I contact customer support?
You can contact customer support by emailing info@jeansforgenes.org.au or by calling 1800 GENIES (436 437).
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
What are the shipping options and costs?
We offer standard shipping only, at a flat rate of $12.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Typically, standard shipping takes up to 5 days in metro areas, and between 7-10 days regional.
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition. For more details, visit our Refund Policy page.
Do you ship internationally?
Currently, we only ship within Australia.
How can I find the right size?
Please refer to our Sizing Chart for detailed measurements to help you find the perfect fit.
How can I support CMRI besides purchasing products?
You can support CMRI by making a donation, participating in fundraisers, or volunteering. More information can be found on our Jeans for Genes fundraising website.
The Jeans for Genes shop is an online store supporting Children's Medical Research Institute (CMRI). All proceeds fund research to find cures for children with birth defects and genetic diseases.
How much of my purchase goes to CMRI?
82 cents from every dollar CMRI makes in profit from the sale of items goes to research.
How can I contact customer support?
You can contact customer support by emailing info@jeansforgenes.org.au or by calling 1800 GENIES (436 437).
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
What are the shipping options and costs?
We offer standard shipping only, at a flat rate of $12.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Typically, standard shipping takes up to 5 days in metro areas, and between 7-10 days regional.
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition. For more details, visit our Refund Policy page.
Do you ship internationally?
Currently, we only ship within Australia.
How can I find the right size?
Please refer to our Sizing Chart for detailed measurements to help you find the perfect fit.
How can I support CMRI besides purchasing products?
You can support CMRI by making a donation, participating in fundraisers, or volunteering. More information can be found on our Jeans for Genes fundraising website.