Refund policy

Damaged items or other issues with your order 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refund policy 

To be eligible to exchange an item for a different size, your item must be in the same condition that you received it - unworn or unused, with tags on and in its original packaging.  
 
To start a return or ask any questions about returns, you can contact us on 1800 436 437. If you want to proceed with a return and we agree to accept your return, we’ll send you instructions about how to address the package including where to send it. We will not accept the return of any items which are sent back to us without following this process.  

Non-returnable items 

We cannot accept returns of merchandise purchased to be resold for fundraising purposes. If you have any surplus unsold merchandise, try keeping it on display until it sells out or try selling it again next year.